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Support Center > Knowledge base> Tagged: account management
Tag: account management
11 Articles
Orange arrow Which garages can I use with my fuel card?

7137 views
  You can access our online service to view your local area or specific route via eroute online http://www.erouteonline.com/v7/ukfuels/. Alternatively, you can download the app through the Google Play Store or Apple App store free of charge....
Posted in: Network/Maps

Orange arrow How can I change my address?

3056 views
  Please change your details through our online management services www.velocitycardmanagement.com, this will be updated on your account within 1 working day....
Orange arrow Which stations can I use my card at?

6624 views
  You can access our online service to view your local area or specific route via eroute online http://www.erouteonline.com/v7/ukfuels/. Alternatively, you can download the app through the Google Play Store or Apple App store free of charge....
Posted in: Network/Maps

Orange arrow Is there a site locator?

3253 views
  You can access our online service to view your local area or specific route via eroute online http://www.erouteonline.com/v7/ukfuels/. Alternatively, you can download the app through the Google Play Store or Apple App store free of charge....
Orange arrow Who can make amendments to my account?

3199 views
  Changes to contact details and addresses can be processed by any registered user through www.velocitycardmanagement.com. Changes can also be made by sending an email to admin@groupcustomerservices.com....
Orange arrow Can I get Nectar points?

2562 views
  Unfortunately we don’t deal with the point schemes on the cards: you will need to contact Nectar directly on 0844 881 0811....
Orange arrow Who can order cards on my account?

2237 views
  Cards can be ordered by any registered user through www.velocitycardmanagement.com. Card orders can also be accepted by emailing admin@groupcustomerservices.com....
Orange arrow What is Velocity online account management?

4485 views
  Velocity’s online management service provides 24/7 access to your fuel card account, putting you in the driving seat. You can manage you account, including ordering new cards, running transaction reports and retrieving your invoices. Account Holders and Cardholders can have access to the onli...
Orange arrow I’m missing some invoices and need a copy.

2709 views
  You can visit our online management service www.velocitycardmanagement.com to retrive copies of your invoices completely free of charge....
Orange arrow How do I order cards on velocity?

3805 views
  The card order function is located under the account tab on your account homepage, simply fill in the ‘order additional cards’ form and this will be processed by our cards department....
Orange arrow Where can I find my account number?

2030 views
  Your account number is located on the top right hand corner of your invoice....

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