Knowledge system is not enabled for this account. Redirecting to LiveHelpNow... UK Fuels - Support Center - New category name
Category: <New category name>
5 Articles
Orange arrow How do I order cards on velocity?

  The card order function is located under the account tab on your account homepage, simply fill in the ‘order additional cards’ form and this will be processed by our cards department....
Orange arrow I have received a charge for Guardcard on my invoice, what is this for?

  Guardcard is a card cover service that protects you against theft/loss by removing any liability for transactions made on a card after you notify us it has been lost/stolen. Without Guardcard you would remain liable for any subsequent transactions on that card for a period of up to 2 working days ...
Posted in: General Questions,
Tagged: cards, fee, fraud

Orange arrow I have received a Hardcopy Charge what is this for?

  When receiving your invoices through the post we add a small charge to the invoice to cover the costs involved, if you do not wish to pay this charge then you can sign up for our free Ebilling service at
Posted in: Credit , Cards ,
Tagged: velocity, cards, fee

Orange arrow I have received my latest invoice but the registration is incorrect

  Registrations are entered manually by the site operatives and although every effort is made to ensure they are entered correctly, occasionally errors do occur. This is normally down to either a typing error or reading the registration incorrectly on the forecourt. Please check with your driver to s...
Posted in: General Questions,
Tagged: velocity, cards, fraud

Orange arrow Where can I find my account number?

  Your account number is located on the top right hand corner of your invoice....

Page: 1 of 1