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Support Center > Knowledge base> Category: Account Management/Velocity
Category: Account Management/Velocity
7 Articles
Orange arrow Are my cards active when I receive them?

  You can start using your fuel cards straight away. You will also be able to register your details online and take advantage of the Velocity online services at
Tagged: velocity, cards

Orange arrow Are fuel cards linked to a driver or a vehicle?

  A card can be linked to either a driver or a vehicle depending on how your business operates. The most secure way is to have the registration number on the card as the operator at the forecourt will try and verify that the card matches the vehicle....
Tagged: cards

Orange arrow Where can I find my account number?

  Your account number is located on the top right hand corner of your invoice....
Orange arrow Who can make amendments to my account?

  Changes to contact details and addresses can be processed by any registered user through Changes can also be made by sending an email to
Orange arrow How can I find out my price?

  You should receive a weekly diesel rate from your account manager either via text or email. If you have not received it you can either contact your account manager directly or request a call back....
Tagged: savings

Orange arrow When will I receive my fuel cards?

  Once your account has been accepted we will send the cards out to you by standard class post so you will receive them within a few days. The whole process from application to cards recived takes approx 10 working days....
Tagged: cards

Orange arrow What is Velocity online account management?

  Velocity’s online management service provides 24/7 access to your fuel card account, putting you in the driving seat. You can manage you account, including ordering new cards, running transaction reports and retrieving your invoices. Account Holders and Cardholders can have access to the onli...

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