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Support Center > Knowledge base> Category: General Questions
Category: General Questions
12 Articles
Orange arrow How many cards can I have on my account?

3293 views
  There is no limit to the number of cards you can have per account, provided you have an appropriate credit limit...
Orange arrow How much will my business save?

6041 views
  This will depend on the size and type of your fleet and what type of fuel card you have. Our aim is to help our customers reduce their cost of fuel expenditure....
Tagged: savings


Orange arrow Are fuel cards linked to a driver or a vehicle?

4893 views
  A card can be linked to either a driver or a vehicle depending on how your business operates. The most secure way is to have the registration number on the card as the operator at the forecourt will try and verify that the card matches the vehicle....
Tagged: cards


Orange arrow How can I change my address?

2802 views
  Please change your details through our online management services www.velocitycardmanagement.com, this will be updated on your account within 1 working day....
Orange arrow How do I make a complaint?

2759 views
  We’re sorry you feel you want to make a complaint. We pride ourselves on delivering excellent customer service and therefore take any type of complaint as a serious matter. If you have a query you would like to discuss with us, please call us on: 0344 880 2468....
Orange arrow I have received my latest invoice but the registration is incorrect

2100 views
  Registrations are entered manually by the site operatives and although every effort is made to ensure they are entered correctly, occasionally errors do occur. This is normally down to either a typing error or reading the registration incorrectly on the forecourt. Please check with your driver to s...
Posted in: General Questions,
Tagged: velocity, cards, fraud


Orange arrow How do I order cards on velocity?

3504 views
  The card order function is located under the account tab on your account homepage, simply fill in the ‘order additional cards’ form and this will be processed by our cards department....
Orange arrow I have received a charge for Guardcard on my invoice, what is this for?

6307 views
  Guardcard is a card cover service that protects you against theft/loss by removing any liability for transactions made on a card after you notify us it has been lost/stolen. Without Guardcard you would remain liable for any subsequent transactions on that card for a period of up to 2 working days ...
Posted in: General Questions,
Tagged: cards, fee, fraud


Orange arrow I’m missing some invoices and need a copy.

2527 views
  You can visit our online management service www.velocitycardmanagement.com to retrive copies of your invoices completely free of charge....
Orange arrow Can I order cards for personal use?

2776 views
  Fuel cards are only available to businesses that pass an appropriate credit check and are registered in the UK...
Tagged: cards


Orange arrow Can I get Nectar points?

2354 views
  Unfortunately we don’t deal with the point schemes on the cards: you will need to contact Nectar directly on 0844 881 0811....
Orange arrow Who can order cards on my account?

2067 views
  Cards can be ordered by any registered user through www.velocitycardmanagement.com. Card orders can also be accepted by emailing admin@groupcustomerservices.com....

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